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Smart meeter5/3/2023 If you've had your in-home display for less than 12 months and it has broken, your supplier should replace it free of charge. Check the instruction booklet for troubleshooting tips, and contact your energy supplier if the problem persists. If your meters are outside or far away from the display, ask your energy supplier for advice.Ĭheck if your in-home display has a flat battery or is unplugged. The displays work best when close to the smart meter. It was the second most-common issue that homes with smart meters experienced. Two in five households with smart meters in our survey of Which? Connect members said they had problems with their in-home display in the last 12 months (to December 2022 when we asked them). Make sure you submit manual readings while the issue is ongoing to make sure your bills are accurate. This should have happened by the end of 2022, though we’re aware that some smart meters remain unconnected.Ĭontact your energy provider if your smart meter still isn't connecting properly. Most connectivity problems should be resolved when all smart meters use the DCC wireless network, covering 99.25% of Great Britain. You might need to submit readings manually to ensure you’re billed accurately while problems are resolved. Agreeing for your smart meter to send more regular meter readings should help the accuracy of your bills.Ĭheck if your energy supplier is having connectivity issues which could explain why your smart meter’s readings aren’t getting through. This can be monthly, daily or half-hourly. If not, check how often your smart meter is meant to send data to your energy provider. If you’re concerned, check your latest statement, or in your energy company’s app if you have it, to see whether your readings are marked as ‘smart’. Two in five said their supplier hadn’t received their smart meter readings. This was the most common problem experienced in the last 12 months by those with smart meters on our Which? Connect member panel when we asked them in December 2022. My energy supplier isn't getting meter readings from my smart meter Homes with first-generation meters are gradually being connected to the smart meter wireless network so they work more like second-generation meters. They should not have many of these problems. Second-generation meters are what you should get if you have them installed now. The type you have depends mainly on when you had it fitted. You may see these referred to as SMETS1 and SMETS2 respectively. There are two types of smart meter: first and second generation. We worked with Smart Energy GB, the smart meter consumer-information campaign, and spoke to energy firms to compile these tips. That's according to our survey in December 2022 of 8,668 people with smart meters. Nearly a quarter of Which? Connect members with smart meters said they’d had a problem with theirs in the last 12 months. Here we’ve listed the problems and questions we hear about most often and what you can do about them. Issues with smart-meter installations and how they work have come to light throughout the smart meter roll-out.
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